PRESIDENT’S
LETTER
Greetings hoteliers,
We are just weeks away from
the International Luxury Hotel
Association’s INSPIRE’18 Summit at
the Four Seasons Hotel in Las Vegas.
Have you got your ticket yet? I have
a discount code for you which I will
share at the end of this letter.
Topics range from in-depth
discussions on hotel technology,
design trends and social media
marketing to up-close and personal
insights on how asset managers select
their next project. There will be plenty
of opportunities to network during
the event and at the cocktail party
Thursday evening.
Arnold Donald, CEO of Carnival Cruise
Lines will be talking about the Golden
Age of Cruising and Bridget Tran,
Senior Vice President of Global Digital
Strategies & Innovation for Nobu will
discuss Leveraging CRM to Drive Guest
Experience and Personalization.
The panel session How to become
an Inspirational Destination will be
moderated by Mathew Evins, CEO &
Chairman of Evins Communication,
and joined by Deepak Ohri, CEO,
Lebua Hotels and Resorts, Joey
Colby-Begovich, Vice-President of
Destination Experience, Inspirato,
Gary Steffen, Global Head, Canopy
by Hilton and Tiffany Cooper, Senior
Vice President, Development for
the Americas, Kimpton Hotels &
Restaurants. The discussion will look
at what today’s luxury guests are
looking for in a hotel experience, how
brands can bring their location into
the heart of the hotel and which social
media best practices are effective in
reaching the luxury traveler.
Greg Chase, Corporate Vice President,
Guest Strategy & Insights, MGM
Resorts International, will share
important insights on The Psychology
of Guest Satisfaction and how you can
leverage simple lessons in cognitive
psychology to better craft strategies
for long term satisfaction. He will
discuss how the human brain is
programmed to work against us and
discuss strategies you can take to
better design experiences, through
the lens of your guest to achieve
higher levels of satisfaction and
loyalty.
Register now and save $600 off
registration. Use the code IS40X18 at
checkout
The preferred rate for the Four
Seasons Hotel Las Vegas is $159
a night plus fees and taxes. Don’t
hesitate, the room block is about to
sell out.
Look forward to seeing you there!
All the best,
Barak Hirschowitz,
President, International Luxury Hotel
Association
ILHA 3