Secondly our ease of
use – as detailed and
as innovative as our
technology is, the UI
(user interface) has
been designed
specifically to
ensure ease
of use for
guests
of all
ages.
Over
70% of
guests use
DigiValet every
night across thousands of
rooms.
Thirdly, our alert system, reporting
functionality and analytics, via our
live dashboard without doubt, sets
us apart from any other company.
We are regularly complimented
on the incredible reporting and
troubleshooting features we provide
to our hotel partners. We enable a
hotel’s operations team to address
maintenance issues long before they
become a guest complaint.
We also offer the highest standards of
IT security in the hospitality industry,
which today is as critical as providing a
“wow” experience for the guest.
Finally, and most importantly, is our
approach to our customers. DigiValet
has never lost a customer – our
360-degree approach to all guest
touchpoints, whether they be the
iPad, mobile device, voice or chat
is exceptional. For the hotelier, this
level of service is paramount. We give
our hotel partners peace of mind.
Hoteliers need to worry about their
guests’ well-being and satisfaction
while they are on property and not
about whether their technology will
work or not.
DigiValet’s smart-hub concept
enables us to provide a consistent
experience across all interfaces and
a single platform for their Content
Management System. (CMS).
30 ILHA
To
quote
Sir Richard
Branson – “Don’t
bother doing something
unless you’re radically different from
the competition” is something we live
by daily – whether it is our technology,
service, customer service or after sales
care – we are radically different.
Using technology in hospitality
must be about improving the guest
experience, something we understand
and take very seriously.
WHAT PROMPTED YOU TO JOIN
DIGIVALET AND MOVE THEM
INTO THE NORTH AMERICAN
HOSPITALITY MARKET THIS
YEAR?
In one word “trust” – I have known
Rahul and Rachana Salgia, the
founders of DigiValet, since 2012.
I met them for the first time at the
Dubai Hotel Show. Over the years,
I have followed DigiValet’s progress
with awe, noting that whatever the
company said that they would do –
they did and whenever they said they
would deliver – they delivered. They
never make promises or commitments
that the company could not live up to.
Credibility ahead of anything else is
key to success. DigiValet brings this
credibility and trust, coupled with its
exceptional innovation and technology,
to a market seeking all the above.
Timing could not have been better.
With this background, when Rahul
contacted me about their desire, based
on their international success, to now
enter the north American market, I
jumped at the prospect knowing how
successful we could be here.
With the luxury and ultra-luxury
market expanding rapidly, increasing
ADR and looking to use technology
as a brand differentiator, coupled
with our ability to minutely customize
our solution to each hotel need or