As many others , Geoffrey was lured away to join the dot com boom , and in 2000 he joined a SAS start-up called ZeroChaos . Over the next 11 years , he helped develop and grow the business into one of the largest and most successful technologyenabled business process outsourcers in the world . He gained incredible insight into delivering innovation and managing large-scale relationships with many of the Fortune 50 including IBM , Disney , AT & T , Bank of America , and Glaxo Smith Kline .
In the fall of 2011 , Geoffrey joined Frontline Performance Group ( FPG ), a global consulting firm specializing in frontline revenue , service and performance . Geoffrey leveraged his experiences in hospitality and corporate relationship management to bring FPG solutions to large , geographically diverse companies , and lead the company into new verticals such as hospitality and theme parks .
Geoffrey Toffetti began his career in hospitality as a valet , eventually working his way up to Director of Guest services for Fortune Hotels in St . Petersburg Beach , FL ( now the Tradewinds Island Grand ). During his tenure , he learned the true nature of service , and how to achieve outstanding revenue performance while providing world-class guest experiences .
Geoffrey ’ s passion has always been servant leadership , and as such , he has become a sought-after speaker on the topics of employee engagement and leadership . He can also be found on many panels regarding incremental revenue and performance technology .
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