THE RITZ-CARLTON
NEW YORK, CENTRAL
PARK CHEF
CONCIERGE
SUSANNE CARTER
ON STORYTELLING
NEW YORK FASHION WEEK,
AND OTHER DELIGHTS
By Jessica Hausman
Autumn in New
York. Leaves
dress in fall
attire, glittering
fashionistas
descend upon
Gotham for a
scintillating week
of défilés de
mode. And the
sophisticated,
digitally-connected
traveler seeks
unprecedented,
personalized
experiences.
Of course, in the customer-centric world of five-
star luxury, personalization goes well beyond apps
that predict the way you like your coffee, or how
many towels you’d like sent to your room. Because
an app can’t, for example, look you in the eye and
listen attentively.
102 ILHA
meaningful stories to life.
But, to the
delight of her
esteemed clients,
Chef Concierge
Susanne Carter, of
the iconic Ritz-
Carlton New York,
Central Park, can.
A multilingual
powerhouse
of grace and
efficiency, Susanne
Carter interprets
thousands of
signals (human
and digital) to
bring vibrant,
So, I was eager to get her take on using the human
touch to create share-worthy tales in an industry
that is increasingly technology dependent.