SPOTLIGHT
Trends in luxury travel come and go, yet Ted Teng, who has
held his position with LHW since 2008, believes that their
guest has always been interested in discovering new worlds,
both within themselves and on carefully curated journeys. He
is dedicated to revitalizing the 90-year old brand and staying
true to his motto, “Preserve, Enhance, and Invent,” while
placing a firm emphasis on the highest standards in quality
and service. Ted Teng will be speaking at the International
Luxury Hotel Association’s INSPIRE’17 Summit at the Four
Seasons Hotel 13&14 December 2018.
HOW HAS YOUR VISION OF THE LEADING
HOTELS OF THE WORLD CHANGED AS THE
LUXURY CONSUMER HAS BECOME MORE
INTERESTED IN EXPERIENTIAL TRAVEL?
From my perspective, luxury consumers have always been
interested in experiential travel. The physical facilities, the
surroundings, and the services are about how it makes them
feel. It is not about the experiences that providers created,
it is about how the consumer experience the “product,”
individually. With technology, it is enabling us to personalize
how each consumer experience our hotels.
Bellagio Shanghai, Shanghai
ILHA 7