Luxury Hoteliers Magazine 2nd Quarter 2018 | Page 48

MEET THE TEAM Learn how an entire organization can maximize revenue, customer satisfaction and employee engagement—all by leveraging FPG’s frontline revenue optimization software, IN-Gauge CHUCK THE BOSS DWIGHT Business Owner Front Office Manager Front Desk Agent While assessing dozens of properties worldwide, The Boss stratifies by country, region and team for an instant report of target progression, sales tracking and incremental revenue on day-to-day metrics. With real-time data at his fingertips, Chuck analyzes KPIs and employee performance to recognize revenue opportunities and develop his team through personalized coaching, e-learning, and goal setting. Dwight measures his performance, watches e-learning videos, and monitors goal progression in real-time, keeping him actively engaged as he learns best practices for improving his guest relations skills. in -gauge your team today. Powered by FPG’s 25 years of experience Email [email protected] www.fpg-ingauge.com