THE CHALLENGE
Luxury hotels the world over face
ever increasing challenges in trying to
mitigate the many and varied threats
to their security while maintaining a
suitably robust security posture.
The great conundrum, or balancing
act if you will, is to ensure that two
opposing requirements are met. Firstly,
that every guest that walks into the
hotel feels welcomed, well taken care
of and relaxed. Then, once inside their
room they feel safe and secure. Upon
leaving the hotel, they want nothing
more than to return to the oasis of
calm, high-end luxury and service that
the hotel has provided.
At the same time, hotels must maintain
a high level of security to ensure that
those same guests are kept safe and
secure. They expect that their hotel
is protected from all forms of threat
including personal, physical and cyber
attacks.
The Reality
The ease of access, the sheer number
or persons and vehicles within the
site at any one time make this level
of security difficult to uphold. Hotel
staff, merchant s, deliveries, restaurant
staff and guests are the firsts level of
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