CONTENTS
Luxury Hoteliers
magazine is a
collaborative
venture with the
International Luxury
Hotel Association’s
dynamic community
of hospitality
professionals
interested in sharing
their incredible
knowledge of trends,
industry intelligence
and inspiration.
12
06
SPOTLIGHT ON
Peter Losch
Director of Luxury Division, Maistra
Maistra Hotels are reinventing Croatia as a sought-after luxury travel destination
16
SPOTLIGHT ON
William Haandrikman
General Manager, Sofitel
Bangkok Sukhumvit SPOTLIGHT ON
Henry Kallan
President,
Library Hotel Collection
Rising up to challenges, price
positioning, and a 25-year journey
with Accor An insight into an American
Dream success story
26
About
Hospitality News from around
the World
4 ILHA
28
Zagreb, Europe’s Newest
Capital
10 things to enjoy in Zagreb
20
SPOTLIGHT ON
Paul Ruffino
Co-Founder, COO,
Hospitality Management
Services
From Coin Washer to Award
Winning Hotelier, Paul shares
some truths about his journey
32
22
SPOTLIGHT ON
Roger Allen
Group CEO, Resources for
Leisure Assets
Wellbeing Hospitality defined,
making the trend a profitable
ROI for all
38
Going Beyond Expectations How to Feed your Millennial
Guest experience tales to warm
your heart and inspire your team Pleasing the Palate of this
Influential Demographic