Luxury Hoteliers Magazine 2nd Quarter 2017 | Page 38

How to Feed Your Millennial Pleasing the Palate of this Influential Demographic By Jessica Hausman What unites locally sourced ingredients, outstanding products prepared with passion, and buzzy locations designed to facilitate social interaction? Answer: Luxury hoteliers bent on giving millennials yet another reason to write home (or post on social media). And why not? According to Jeff Fromm, the president of FutureCast, nearly one quarter of U.S. adults making an annual household income of more than $500,000 are millennials 1 . 1 Fromm, J. (2016, March). Luxury travel trends shift as affluent millennials act on their aspirations. Forbes. Retrieved from http:// www.forbes.com/sites/ jefffromm/2016/03/29/ luxury-travel-trends-shift- as-affluent-millennials-act- on-their-aspirations/ 38 ILHA When these open-minded explorers travel the world, what dining stories will they tell on Snapchat and Instagram? For insights, I read millennial–focused travel blogs and leading trend reports, including Teneo Hospitality Group’s Top 10 Food & Beverage Trends for 2017. Major themes include local and sustainable products, minimally processed foods, new cuts of meat, using the entire animal, vegetables in place of meat, non-traditional fish, healthier snacks, bolder flavors, cocktails, eye-catching non-alcoholic drinks, and savory, ethnic-inspired breakfast items. Factor in hybrid cuisine, house-made and artisan items, such as complimentary gifts for hotel guests, and mobile apps to allow travelers on the go to access menus and order meals, snacks, and drinks to pick up. And, because millennials are diverse and on a continual quest for novelty, the watchword is ‘customized’. Menus customized to satisfy sophisticated diners who may be well- informed on topics such as food production that reduces Earth’s carbon foot print. Next, I reached out to management at several luxury properties to find out how they’re pleasing the millennial palate. Here are three examples: