Over the course of two days, we heard
from innovators and trendsetters
in luxury hospitality discuss a range
of topics, from new technologies,
investment practices, food trends,
wellness hospitality, and more.
World-renowned speaker, author, and
television personality, Shane Green
served as the Master of Ceremonies
80 ILHA
on Day 1 and led an engaging session
on the importance of company culture
and the customer experience.
Guests were delighted to receive
a complimentary copy of his book,
“Culture Hacker: Reprogramming
Your Employee Experience to Improve
Customer Service, Retention, and
Performance.”