Luxury Hoteliers Magazine 1st Quarter 2018 | Page 55

About the author it really is all in the detail. Ruthless editing means painstakingly going through each and every detail, leaving no stone unturned in order to create the overall feel of the interior. Aside from the aesthetic, a hotel’s service staff speaks volumes to the quality of the establishment. For instance, I once had an experience at a notable hotel in Sydney, Australia where the event I was designing required a buyout of the entire hotel. By the end of day two, I had still not received any attention from the manager. I looked up the number for the Four Seasons and made a call, and 45 minutes l