Luxury Hoteliers Magazine 1st Quarter 2018 | Page 40

MEET THE TEAM Learn how an entire organization can maximize revenue , customer satisfaction and employee engagement — all by leveraging FPG ’ s frontline revenue optimization software , IN-Gauge

THE BOSS

Business Owner
While assessing dozens of properties worldwide , The Boss stratifies by country , region and team for an instant report of target progression , sales tracking and incremental revenue on day-to-day metrics .

CHUCK Front Office Manager

With real-time data at his fingertips , Chuck analyzes KPIs and employee performance to recognize revenue opportunities and develop his team through personalized coaching , e-learning , and goal setting .

DWIGHT

Front Desk Agent

Dwight measures his performance , watches e-learning videos , and monitors goal progression in real-time , keeping him actively engaged as he learns best practices for improving his guest relations skills . in -gauge your team today .

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