YOU HAVE ESTABLISHED
BUTLER DEPARTMENTS
IN A NUMBER OF ICONIC
HOTELS. HOW DO YOU GO
ABOUT IT? WHAT ARE THE
KEY ELEMENTS A BUTLER
NEEDS TO KNOW?
The key is establishing a
dynamic team that follows
the fundamentals of being
tactful, discrete and observant.
Displaying grace under pressure
and always being well-presented
is rule number one.
ILHA 27