INTUITIVE SERVICE IS A PHRASE USED
TO DESCRIBE THE PALAZZO VERSACE
EXPERIENCE. WHAT DO YOU MEAN BY
INTUITIVE SERVICE?
We spend a lot of time on intuitive service. It requires
empowerment so you have to feel comfortable in your
16 ILHA
workplace to provide intuitive service. I mean, there
are more natural elements of intuitive service, and
some of us are better at it than others—recognizing
when people want to be spoken to and when people
want to be left alone; the simple things. But those
magical moments like when you walk past a table, just