Technology
Each guest room has
an amazing view of
the Sound from its
roo wide floor
to ceiling icture
window.
up against interactive walls that
i ay hi h
nition i a
o o r
families? What will happen to travel
agents if all travelers can receive
their own automated “digital travel
agent” on their computers?
T
he most coveted time of the
year is finally underway. As
the weather has warmed and
the sun has come out, luxury
travel lovers have been
fantasizing about all of the
enthralling destinations they will
visit this season, prepping their
itineraries and their wardrobes.
Skyscanner.net, an international
travel comparison search site, took
travelers’ imaginations to new
heights by publishing a report on
what they deem to be the future
of travel in 2024.
To no surprise, Skyscanner said that
within 10 years, technology and
personalization will advance our
travel experiences by reinventing
customer service.
However, how will hotels and travel
agents, two staples of personalized
customer service in travel, hold up
against the high-tech? Will original
artwork still be valued when stacked
According to Joshua
Barbee, the future
of the Bernards Inn
will old due to its
istorical a eal
The Bernards Inn, a 100-year-old
lodging, located in the heart of the
Garden State in Bernardsville that
I often frequent for weekend
getaways, weighed in on a report to
share their plans for evolution and
their views on the future of travel
with me. Burnsville has been named
as one of the top 100 highest-income
destinations in the United States.
Skyscanner said that travelers will
have “no need to encounter a single
human being” for hotel stays. These
hotel rooms of the future will be
completely personalized through
mobile devices.
Although Joshua Barbee, director
of sales at the Bernards Inn, believes
it’s foreseeable in ten years for
guests not to encounter one human
being upon entering a hotel.
However, he believes that they
will still want to, especially at
a
ro rti that iff r ntiat
themselves by elevating personalized
service through interaction with
a guest service agent.
Barbee presents a valid point. As a
frequent traveler, I am generally
understanding when issues run awry,
but my frustration can reach new
heights when I have to continuously
dial a customer service number and
speak to machines to address a
problem. A main standard of luxury
w