Q1 2017
TH E MAGA Z I NE OF TH E AU TOMOTI V E OI L CH A NG E A SSOCI ATION
IN THIS ISSUE:
On the Right Track
Idaho Quick Lube Finds Success by
Looking Out for Customers’ Best Interests
MARKETING:
Customer Relationship Management
Good Reasons to Have a
Drug- and Alcohol-Free Workplace Program
INSURANCE:
HUMAN RESOURCES:
REGULATIONS:
Getting Them On Board
It’s Time to Bring the Heat
+ Pertinent Content from AOCA