LPHR Magazine (March 2013) - Page 61

CULTURE LPHR 3/13 WHY FOCUS ON RELATIONSHIPS? Everything starts with a relationship. If your mission is to make your company a great place, you can only accomplish it as a team. It is important to have shared goals and it’s just as important to achieve them through the power of relationships. the same self-serving leaders that take the credit when things are good? Are these attributes of servant-leaders? Now, let’s notice the difference in Company B, where there are shared goals. When something Who is the most important to an on-time depar- goes wrong here, we figure out the problem. It’s ture? The pilot? The mechanic? The baggage han- a matter of working together. There’s no finger dlers? The ticket agents? The air traffic control? Or pointing here. We operate on shared goals, shared each of them, together? If the flight doesn’t take knowledge and mutual respect. off on time, who loses? Do the customer’s care whose fault it is? Common companies practice finger pointing. As a leader, it’s your responsibility to be the uncomLet’s see the difference this simple method of lead- mon company by focusng on problem solving ership can create within your organization. Com- at the very core. Who will people look to when pany A has no shared goals. Unfortunately, in this there are challenges? Where do they go when your company when something goes wrong, they need mission, principles or values are compromised to be able to pin it on someone. You should hear by another employee? They can’t wait to see how them fight over whose department is responsible! you respond! And this is when the rubber hits the Who can we pin it on? Sales? Customer Service? road. Merchandising? Warehouse? Housekeeping? Deliveries? Why do we have to have someone to pin Leadership is the ability to influence people to get it on? The reason is simple. There are no shared results. How will your response to management goals. issues determine your success and ability to influence people? This is always an opportune time to An employee of Company A are primarily intertie your leadership back to your shared goals. As ested in protecting their job. They seek out actions a guide, remember what your shared goals are and that help make them “look better”, even if it means what they do. Communicate their importance pushing someone elses down. They do not want as you problem solve and make decisions around to accept responsibility for undesirable results (the resolution. type that would go on a Scoreboard). Are these MARCH 2013 | LPRH.CO