LPHR Magazine (March 2013) - Page 48

PRACTICES LPHR 3/13 CONFLICT RESOLUTION Approach conflict with humility, with the intent to understand, and resolve the problem... Organizations should proactively resolve conflicts with humility and the intent to understand the problem. Every conflict is an opportunity in disguise awaiting your leadership. Rather than allow conflicts to fester, leaders should seek out conflicts and actively identify cross-functional conflicts that weaken relationships of shared goals,shared knowledge and mutual respect, while treating it as an occasional learning experience. They help strengthen relationships between employees and boost performance across the organization. Having consistent standards in place creates a high expectation around the very concept of conflict in organizations. It becomes “a code”; a way people automatically respond to every individual who works there. Ultimately, encouraging the conflict resolution process promotes good (and better!) working relationships in the end. MARCH 2013 | LPRH.CO