ADVICE FOR RESIDENTS FOLLOWING GRENFELL FIRE
The thoughts of everyone remain with those affected by the terrible tragedy at Grenfell Tower .
We understand there will be concerns and we want to do all we can to reassure you .
The safety of residents is our number one priority . We ’ ve robust procedures and comprehensive controls in place regarding fire safety which are reviewed and tested on a regular basis .
We ’ re continuing to work closely with the fire authorities to review any fire safety advice and procedures .
The Grenfell investigation is fast moving and we ’ ll review the results . We ’ ll respond immediately and positively to any calls to action .
What Optivo has done and is doing right now ?
¢ ¢ We ’ ve put together a Rapid Action Team . This group is responding positively to any requests from our residents , the Government and fire authorities .
¢ ¢ We have acted quickly and sent information to the Department for Communities and Local Government ( DCLG ) as requested .
¢ ¢ We ’ ve held , or have arranged to have , meetings with residents where particular concerns have been raised about the safety of their homes . These meetings have included Fire Authority and Local Authority representatives .
¢ ¢ We ’ ll continue to work closely with the fire authorities , as we always have done , and respond to any changes in official guidance from them .
¢ ¢ If there are any changes to current evacuation procedures we ’ ll act on them immediately , ensuring you and other residents are informed .
Fire safety advice for residents living in flats
Following the fire at Grenfell Tower , the Fire Authority have given this advice :
¢ ¢ Make sure you know your escape route in the event of a fire and what to do if it ’ s inside your home or elsewhere in the building .
¢ ¢ Make sure you have a smoke alarm and regularly test that it works .
¢ ¢ If there is a fire in your home , alert all the people in your flat and leave , closing your doors behind you . You should follow your escape plan and if there ’ s lots of smoke , crawl along the floor where the air should be clearer .
¢ ¢ Always use the stairs rather than the lift and call 999 as soon as you are in a safe place .
For further advice visit www . london-fire . gov . uk / staying-in-or-going-out . asp
Safeguarding
We want our residents to live a life where they ’ re free from abuse . As a responsible landlord , we ’ ve a duty to report all instances of abuse or suspected abuse . We work with local authorities , child care agencies and adult social care teams to tackle abuse . If you ’ ve concerns about an Optivo resident , please contact us .
If you believe someone ’ s in immediate danger , call 999 .
For questions about rent , repairs , service charges – and everything in between please contact us :
Former AmicusHorizon residents Call us : 0800 121 60 60 Email : contactus @ optivo . org . uk
Former Viridian residents Call us : 0330 123 0220 Email : csclondon @ optivo . org . uk
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