Logistics
Innovation Paves New
Roads At UPS With
Breakthrough Technologies
At A Global Scale
• UPS recognized by the Drucker
Institute, JUST 100, Dow Jones
Sustainability World Index, Harris
Poll Reputation Quotient, and
Newsweek’s America’s Best
Customer Service
• Network visibility tools and leading-
edge analytics enhance service
quality and efficiency
• Technological innovation key to UPS
transformation
• Industry-leading environmental
sustainability solutions
UPS (NYSE: UPS) may be known for
its drivers in iconic brown uniforms and
delivery vehicles, but the company is
built on technology to help its employees
better serve customers – and 2018 was a
banner year for innovation and technology
deployment at UPS.
Founded in 1907 as a messenger service
with two then-revolutionary telephones,
UPS now develops service-oriented
technologies using artificial intelligence (AI),
the Industrial Internet of Things (IIoT), and
advanced data analytics. The company’s
logistics experts and engineers collaborate
with technicians, mathematicians and
data analysts around the globe to simplify
complex supply chain problems.
“UPS is known for its culture of service
and for being a great place to build
a career. And we have tremendous
success developing new technologies
that provide a better customer
experience and make our business
more efficient,” said Juan Perez, UPS
chief information and engineering
officer. “For example, traditional
GPS inspired UPSNav, which more
accurately directs our drivers to their
destinations. Or ORION, the UPS-
developed complex algorithm that
optimizes 30,000 UPS® delivery
routes every minute. Or the UPS.
com virtual assistant, which last
year played a key role in providing
answers to our customers, saving
them time and effort. Technology
is in our DNA, and we’re using it
to transform the way we help our
customers every day.”
Technology deployments and
industry-leading innovations
proved to be a catalyst for the
company’s appearance on many
prestigious rankings in 2018.The
Drucker Institute, which ranks large
publicly held U.S. companies for
corporate effectiveness, ranked
UPS 20th overall and the first-place
Transportation/Logistics company
out of more than 750 corporations.
Other achievements in 2018
include the JUST 100 list for social
responsibility, the Dow Jones
Sustainability World Index, the Harris
Poll Reputation Quotient (#7),
and Newsweek’s America’s Best
Customer Service (#1 in Shipping
and Delivery Services). UPS also
was listed as one of Fortune’s Most
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