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ndis Get NDIS ready new organisational sustainability imperatives. The biggest challenge will be bringing workers along for the ‘bumpy’ ride as unforeseen transition issues continue to emerge. The transition to NDIS is a game-changer for disability Organisations need to coach and Purpose Driven Group, pictured above, offers not-for-profit the goal being alignment of their organisations around the country. Bruce Mullan from The mentor their service teams with organisations five tips to ensure they stay ahead of the game. purpose and communication of a W 5. Measure, measure then measure some more ith the National world. At this point, organisations Disability Insurance will need to figure out what to Scheme (NDIS) keep from the old world, what to processes, financial sustainability introduction well underway, many change to build up capability, and and employees, organisations will not-for-pr ofits (NFPs) have reported critically, what to throw out. The need to invest in automated tools to that they are struggling with biggest challenge will be bringing monitor and manage performance. implementation. workers along for the ride – clear Modern reporting and business communication of the organisation’s intelligence tools are not that purpose and future vision helps here. expensive and make operational The NDIS is a holistic change that requires a well-planned To better manage their customers, approach. There are five key steps 3. Find ways to collaborate performance management much which can help your organisation Structurally, organisations need to easier. Technology can be used as become NDIS ready: consider better ways to collaborate an enabler to improve services and 1. Identify your customer across divisions. Successful provide better client outcomes. Firstly, organisations need to organisations have implemented figure out who their ideal customer a dedicated Finance Partner role a long and sustained period of is. Who do you need to make aware to connect the finance and service transition which will impact different of your services? This will drive teams. Previously, these teams were organisations in different ways. your marketing plans. What are usually separate, and didn’t have Adjusting to a new operating the right services to be delivered much to do with each other in a model will require wholesale and can they be provided in a general sense. Now, these teams changes to organisational financially sustainable way? By need to operate hand-in-glove to be structures, business processes developing a service catalogue ready for financial sustainability for and how providers support each and undertaking some financial the NDIS challenges. customer’s individual care journey. 4. Provide clear direction modelling under various operational scenarios, organisations can acquire the right customers at the right cost to be sustainable. The NFP sector is undergoing The good news is that is not and support for employees too late for organisations to evolve, Employees will take a greater giving a unique opportunity to role under the NDIS to advocate thoroughly examine how your 2. Transition your processes your services directly to customers. organisation operates to create an into the new world Employees have the challenge efficient and successful organisation It is critical to transition service of balancing their established moving forward. delivery processes into an NDIS 16 clear, coherent future vision. ndis passion and purpose with the