ndis
Get NDIS
ready
new organisational sustainability
imperatives. The biggest challenge
will be bringing workers along for
the ‘bumpy’ ride as unforeseen
transition issues continue to emerge.
The transition to NDIS is a game-changer for disability Organisations need to coach and
Purpose Driven Group, pictured above, offers not-for-profit the goal being alignment of their
organisations around the country. Bruce Mullan from The mentor their service teams with
organisations five tips to ensure they stay ahead of the game. purpose and communication of a
W
5. Measure, measure then
measure some more
ith the National world. At this point, organisations Disability Insurance will need to figure out what to Scheme (NDIS) keep from the old world, what to processes, financial sustainability
introduction well underway, many change to build up capability, and and employees, organisations will
not-for-pr ofits (NFPs) have reported critically, what to throw out. The need to invest in automated tools to
that they are struggling with biggest challenge will be bringing monitor and manage performance.
implementation. workers along for the ride – clear Modern reporting and business
communication of the organisation’s intelligence tools are not that
purpose and future vision helps here. expensive and make operational
The NDIS is a holistic change
that requires a well-planned
To better manage their customers,
approach. There are five key steps 3. Find ways to collaborate performance management much
which can help your organisation Structurally, organisations need to easier. Technology can be used as
become NDIS ready:
consider better ways to collaborate an enabler to improve services and
1. Identify your customer across divisions. Successful provide better client outcomes.
Firstly, organisations need to organisations have implemented figure out who their ideal customer a dedicated Finance Partner role a long and sustained period of
is. Who do you need to make aware to connect the finance and service transition which will impact different
of your services? This will drive teams. Previously, these teams were organisations in different ways.
your marketing plans. What are usually separate, and didn’t have Adjusting to a new operating
the right services to be delivered much to do with each other in a model will require wholesale
and can they be provided in a general sense. Now, these teams changes to organisational
financially sustainable way? By need to operate hand-in-glove to be structures, business processes
developing a service catalogue ready for financial sustainability for and how providers support each
and undertaking some financial the NDIS challenges. customer’s individual care journey.
4. Provide clear direction
modelling under various operational
scenarios, organisations can
acquire the right customers at the
right cost to be sustainable.
The NFP sector is undergoing
The good news is that is not
and support for employees too late for organisations to evolve,
Employees will take a greater giving a unique opportunity to
role under the NDIS to advocate thoroughly examine how your
2. Transition your processes your services directly to customers. organisation operates to create an
into the new world Employees have the challenge efficient and successful organisation
It is critical to transition service of balancing their established moving forward.
delivery processes into an NDIS
16
clear, coherent future vision.
ndis
passion and purpose with the
www.purposedriven.com.au
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