Link December 2018 Volume 27 Issue 6 - Page 17

Quality and Safeguards Commission The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services. The contact centre has handled calls have been general enquiries about the complaints process. formed to take complaints about the The Commission sets quality support and service provided to NDIS standards for providers and requires participants and help resolve them. them to show how they are meeting “NDIS participants have the these standards. It is equipped with a right to be safe and receive quality raft of regulatory powers to use where services from the providers and compliance enforcement action is workers they choose to support needed. There is also a new NDIS Code them under the NDIS,” he said. of Conduct for providers and workers to “The Commission wants to empower people to feel they can speak out about neglect and abuse.” Approximately 10,000 registered guide them on what is expected when they work with NDIS participants. Complaints about NDIS participant plans or the National Disability NDIS providers in NSW and SA Agency (NDIA) itself will continue to were transitioned to the NDIS be managed by the NDIA. Commission on July 1. www.ndiscommission.gov.au Let us help you maximise your NDIS plan today! When you choose Integra, you’ll get an independent service provider who will give you expert, unbiased support that works to achieve your goals. We help you, your family and carers to have choice and control over your NDIS plan through our Plan Management and Support Coordination services. Get in touch with our friendly team 1800 696 347 linkonline.com.au myintegra.com.au Integra is a trading name of Integrated Care Pty Ltd | ABN 62 149 233 634 ndis 17