LIFT Annual Report 2015: Creating A Better Way | Page 11

A CENTER OF INNOVATION
As evidenced by LIFT-New York’s new familyfocused center, we are committed to designing
based on our Members’ needs. In response to
Member feedback, LIFT-New York is piloting
exciting new innovations this year – take a
sneak peek!

Text Messaging
We are partnering with Populace, a SMS
communication platform incubated at Blue
Ridge Labs at the Robin Hood Foundation,
to pilot appointment reminders and words of
encouragement via text. We are interested in
exploring how this communication might increase
adherence to goal plans and result in greater
progress against goals.

Evening Service Hours
In response to the needs of Members who work
or do not have childcare during the day, we have
extended service hours to 7:30 p