Leland Insider
This Issue
•
Educa on
Updates
In 2016, the Leland Management
educa on team awarded over
291 state approved Board Member Cer fica ons to community
board members throughout the
state of Florida. We are proud of
the impact our educa on ini aves have had on our communies and look forward to our next
series of courses coming in 2017.
Visit
our
website
at
www.LelandManagement.com
for more info.
Leland Management is pleased to
announce that we won the Orlando
Business Journal’s 2016 Best Places to
Work! This award means a lot to us
as we value our team members and
we know it is the great work we do
together as a group that allows us to
offer services that we can be proud
of. We look forward to the future
together!
Avalon Park National Night
Out
•
Best Places to Work
•
Flu Season
•
Kids’ Day
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Making Strides Against
Breast Cancer
This me of year, with the seasons changing and the
holidays fast approaching, is a great me for reflecon. Looking back makes me realize that Leland Management has much to be thankful for. First and foremost, I would like to extend a sincere thank you to all
our communi es for con nuing to allow us to serve you
year a er year. It means a great deal to myself and to
the en re Leland Management team that you have
entrusted your community to our outstanding
staff. Leland’s dedicated staff is our greatest asset, and
this year they have con nued to provide the excep onal quality service that makes our company the best in
the industry. Much of Leland’s success is due to the
hard-working CAMs, Accoun ng Managers, and support
staff, that are dedicated to your communi es daily;
they are truly the backbone of the company. Because
of this dedica on we are proud that our team has been
recognized on mul ple occasions for winning awards
for Leland as a Company as well as for your individual
communi es. We are always proud of these dis ncons and are honored that we have been selected and
recognized for awards throughout the state.
Leland Management has experienced tremendous
growth since its founding over 15 years ago, but we
always remain commi ed to the values we were built
on. We are pleased to announce that our Ocala division
is expanding by opening our newest loca on in Gainesville this November. This will mark the 15th loca on for
Leland, enabling us to con nue to bring the personal
a en on and customer service that Leland offers closer
to your neighborhood. We are pleased to become a
part of the Gainesville community and we look forward
to celebra ng many more of these milestones in the
future.
•
Netiquette
•
Pets and HOAs
Technology has been a large focus of Leland Management this past year. Throughout 2016, Leland has connued our focus on advancing our technology and infrastructure by implemen ng a new management so ware
(conver ng from TOPS to Caliber), a new phone system
and call center, as well as new server infrastructure. We
also rolled out the brand new Leland Link websites for
communi es. These technological changes are an investment in the future of Leland, helping us to con nue
to provide quality service more effec vely and efficiently.
Finally, on a personal note, this September David and I
welcomed another grandchild into the world, a beau ful
li le girl named Rebecca (Becca). She is a joy and along
with my other grandchildren remind me that both my
family as well as my extended Leland family, are truly
some of the most important things in life.
As always, we remain dedicated to our mission of
providing all our communi es with high quality service,
remaining ac ve in our community, giving back to many
local chari es, and suppor ng our team, the people who
make a difference every day. It is our pleasure to serve
you and thank you for allowing us to con nue to support
community associa ons throughout Florida. On behalf
of the en re Leland team, I wish you and your loved
ones a wonderful holiday season.
Rebecca Furlow