Refunds
A full refund will be given under the following
circumstances only:
• The course times or dates change so it is
no-longer convenient for you
• The course closes because there are
insufficient numbers on the course
Helping you pay
All of our courses are individually priced and most
courses have 3 prices. The first is the full price,
which most people will pay, the second for those
claiming the state pension and the third for those
on means tested benefits. If there is only one price
shown then this applies to everyone, and there are
no discounts.
What about examination fees?
All examination and registration fees are included in
the course price unless otherwise stated.
4
Changing my mind if I have signed up online or
over the phone.
If you sign up for the course over the telephone
or on line then you have 14 days in which to
change your mind and we will give you a full
refund. However this does not apply if the course
starts within the 14 day period or you apply
after the course has started. Once the course
has started you will not receive a refund, if you
change your mind.
Cou
r
s
On so
the initia me courses
is built i l cost of materi
als
started, nto the fee to
get you
but you
will need
all other
e
q
u
i
p
ment su to provide
statione
ch
ry
Details o and any addition as books,
f
a
and a br the materials yo l materials.
ea
uw
included kdown of what i ill need
s
in
found in the course fee already
can b
the c
guide on ourse informati e
on
yortime.
org.uk
aterials
Worried about fees and charges?
We know that for some people being able to take
part in adult education is only possible if they
receive assistance towards the costs of tuition,
exam fees, travel, books, materials and childcare.
We cannot support all courses so please ring 01904
554277 to find out if the course is eligible for
support.
All refunds offered apart from those listed above
are subjected to an administration fee of £15.
eM
Can I spread the cost of my payments?
Our easy payment methods, to help you spread the
costs are available on all courses over £100. This is
done via direct debit and is generally for 4 payments
spread over 4 months. On occasion we are able
to set up payment schedules over a longer period
but this cannot extend beyond the end date for the
course. You should note that if you set up a direct
debit you must not cancel it before the payment
schedule is complete, even if you leave the course
early. If you cancel your direct debit then the full
cost of the course will be payable.
Under all other circumstances we can only offer
a refund in exceptional circumstances. Once
a course commences we cannot offer any
refunds. This is because course fees make up a
significant part or sometimes all of the funding
for the course which then makes it viable to run.
Remember
– more detailed course information about York Learning courses is available online at www.yortime.org.uk
www.yortime.org.uk