Learning for Everyone Autumn/Winter 2018

started we cannot offer any refunds. This is because the course fee contributes to funding that makes the course viable. All refunds offered in exceptional circumstances will be subject to a £20 administration fee. Supporting you to sign up for the right course If you are unsure whether a course is suitable then please contact us and we can either advise you over the phone or arrange for a one to one appointment. Where there are several different levels of a course it is best to contact us to discuss which level would suit you. Some of our courses including English and maths and some computer courses, require you to take an assessment prior to starting the course. This is to ensure you are on the correct course. Equal opportunities York Learning welcomes learners from all backgrounds and is committed to providing the best possible experience for everyone. We aim to make sure you can learn in a safe, comfortable and non-threatening environment that is free from discrimination. Our goal is to support everyone to achieve their potential and to enjoy their programme. We will not tolerate behaviour that discriminates, intimidates or disrupts other learners and will take appropriate action to ensure this does not occur. Support to enable you to attend a class Compliments, feedback and complaints If you think you might need support to attend a class then please get in touch with us before signing up. This is particularly important if you have specific disabilities that might require us to make adjustments, or if you have a learning difficulty which might affect your ability to complete some of the programme. If you are in any doubt then please contact us on 01904 554277. We love to hear from our learners about how they have found their experience with us. You can do this in a variety of ways including directly via social media, by contacting us via email or by visiting our website. On most courses you will be invited to provide feedback via an end of course questionnaire and we find this feedback very useful. Booking a place on a York Learning course Some of our courses fill up very quickly. This is because our policy is to offer current students, who have attended for the previous term, priority booking. We also offer 24 hour advance priority booking to learners who sign up for the newsletter, (see page 4 for details). 01904 552806 From time to time we get things wrong and this leads to a complaint. We aim to resolve all complaints quickly and with the minimum of stress and upset. It helps if complaints are brought to our attention immediately so that we are able to quickly resolve them. However we recognise that occasionally the nature of a complaint requires a more formal process. If this is the case you will be guided to our complaints procedure which can be found on our website. Remember – more detailed course information about York Learning courses is available online at www.yortime.org.uk 63

Learning for Everyone Autumn/Winter 2018 | Page 63