FEATURE ARTICLE
A native of Orem, Utah, Shannon Bible attended Brigham Young University and earned a
bachelor’s degree in English. She then worked at another company for ten years and managed
recognition and events activities for the Americas, Europe, and South Pacific regions.
FAVORITE PRODUCTS
When Shannon started her career at dōTERRA, she began
in Recognition—and she was the only Recognition employee.
As the company grew, so did her team, and she implemented
systems and processes to ensure dōTERRA Recognition activities
could continue to run smoothly as our Wellness Advocate
numbers increased. In July 2014, Shannon began supervising
the Account Management team as well. At that time, the team
included 12–15 Account Managers; like the Recognition team,
Shannon has overseen incredible growth in this team as well,
which now boasts over 40 Account Managers to support
dōTERRA Wellness Advocate Leaders.
Peppermint Touch—
This product is a
lifesaver! My husband
always asks me if
I have it with me
(and I do).
What does your role at dōTERRA entail?
I help to manage all Account Managers and ensure we are
structured and poised to help our Leaders grow their dōTERRA
businesses. We track what the Account Managers are doing on a
daily basis and how they’re working with the Leaders, and we are
constantly evaluating how we can best support them and their
businesses. Our job as Account Managers is both reactive and
proactive—we react to the Leaders’ needs and support them, but
we also proactively reach out to them and work with our Leaders
on business strategy, goal setting, and personal development.
dōTERRA
On Guard®—
We use this all the
time with my kids
at home. I have four
children, and this is
one of our essentials.
GET TO KNOW
dōTERRA CORPORATE
Oregano Touch—
I use the whole
dōTERRA Touch ® line
with my kids.
Shannon Bible
—Director of Leadership Services & Recognition—
dōTERRA Lifelong
Vitality Pack®—
It was one of my New
Year’s resolutions
to consistently take
dōTERRA Lifelong
Vitality Pack, and
it has drastically
affected my health.
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dōTERRA ESSENTIAL
dōTERRA
ESSENTIAL LEADERSHIP
LEADERSHIP I JULY
I JULY
/ AUGUST
/ AUGUST
2017 2017
I’m responsible for dōTERRA Recognition as well, helping to make
certain we find the best ways to recognize the amazing things our
Wellness Advocates do. It is tough to keep up! I am also involved
in overseeing different customer types and helping with new
system developments. We work to be sure we’re creating what
our customers need and what our Leaders can use to propel their
businesses forward from a technological standpoint.
What advice would you give to our Wellness Advocates?
From the viewpoint of our team who works with thousands of
Wellness Advocates, keep doing what you’ve been doing. Don’t
forget the little things—actively enroll and hold classes, even
when you’ve reached a higher rank. The Leaders who grow the
fastest and have the highest retention set the example for their
team by continuing to do the basic activities that built their
businesses in the first place.
surpasses our expectations. It’s a challenge to anticipate our
Leaders’ needs and to support everyone. However, this is also
an opportunity. We are lucky to work with amazing Leaders
who are capable, kind, and driven.
What do you want Wellness Advocates to know about
your job?
I want them to know that we’re always interested in what is
working well for them and what isn’t working. We can’t fix
everything immediately, but we do want to know and be aware.
We want you to be able to trust your Account Managers. Even if
we don’t have all of the answers right away, we are always willing
to dig in and find the solution. It’s truly a partnership—we want to
partner with you. In both Account Management and Recognition,
we care about you personally. David Stirling often says that we’re
a big company and we’re continually growing, but we want to
maintain the spirit and soul of a small company. I take that very
personally, and my team works to find ways to make individuals
feel cared about and valued.
What is your favorite part about your job?
I’m a bit of a nerd, so I love the processes involved in everything
we do, but my real favorite part of my job is the people. I work
with amazing teams in Recognition and Account Management,
and I’m lucky that my job lets me get to know many people
throughout the company. I feel very spoiled because I also get
to know our Leaders, and I hear about the great things they’re
doing on a daily basis.
What motivates you in your job?
I love to see people progress. We assess and track the Account
Managers’ progress in several ways, including on personal, team,
and professional levels. It’s so fun to see them grow in confidence
and advance in skills. I also get to see our Leaders’ growth, and I
hear firsthand about all they do. It motivates me to find ways to
better support them and help them grow.
Also, remember that every person, every account, and every team
is unique. We try to keep that in mind. There is no wrong way to
build this business, so find out what makes it yours. Oils are very
personal in how they affect you, and the business is personal too.
Approach it your way and make sure it plays to your strengths.
Don’t worry if your timeline is different from others’.
What challenges do you face in your role at dōTERRA?
It’s a challenge to keep up with our Wellness Advocates! We
try to stay ahead of the game, but sometimes our growth
doterra.com
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