CITYWIDE COMPLIANCE
As OCEIA has expanded its work to provide more one-on-one and hands-on technical assistance to City
departments to improve language services, departments have responded positively. In the past fiscal year,
OCEIA’s Language Access & Policy Implementation Team has trained City employees and provided technical
assistance consultations and workshops to improve knowledge and delivery of language access services.
OCEIA will continue to work with departments to improve and standardize their data collection methods.
The next step will be to enforce these standards consistently across all departments. Consequently, this
means that some of the online dashboard data may display atypical trends as we bring all departments into
alignment. However, the result will be improved data consistency across years and departments, allowing
for more robust analysis of citywide and departmental progress.
Visit us at sfgov.org/oceia/laoreport for complete:
Data on citywide service
delivery to LEP clients
Departmental data and
specific department reports
San Francisco Language Access
Ordinance information
LANGUAGES SPOKEN BY PUBLIC CONTACT STAFF
†
Cantonese
Mandarin
158
Spanish
130
658
Filipino
154
1,369
135
505
Russian
731
Vietnamese
Other
137
118
724
FY 16-17
2,043
566
1,299
FY 15-16
2,004
1,315
556
673
FY 17-18
564
483
1,916
† Data represented does not account for the following departments:
Asian Art Museum, Fine Arts Museum, Recreation & Parks, and San Francisco International Airport
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