LANGUAGE ACCESS
Technical Assistance
Language Access Academy
In addition to providing translation and interpretation
support, OCEIA’s Language Access & Policy Implementation
Team offers consultations and trainings for City staff. These
trainings range from basic presentations on the LAO to skill
building and ongoing education.
Trainings can be tailored to fit a range of City employees,
from English-speaking public outreach staff to bilingual
employees interested in improving their language skill
level. The Language Access Academy will continue to
grow based on the needs of City staff and will include
help for experienced interpreters and translators to
maintain and grow their language skills.
Language Access Basics Interpreter & Translator Modules
LAO 101 for Public Contact Staff Interpreter Basics
Suited for employees in public contact positions,
this explains basic duties to ensure language
access compliance. Appropriate for all staff, this covers the basics in working
with interpreters and/or providing bilingual support for
meetings.
LAO Reporting for Language Access
Liaisons Interpretation for Bilingual Staff
Community Interpreter Training
Language Access for Public Meetings A comprehensive 40-hour certification for City staff and
community partners.
Best for communications staff, this provides an
overview of best practices for outreach to and
communication with Limited English Proficient
(LEP) individuals.
To learn more about the
Language Access Academy, email us at
[email protected]
7
Best for bilingual staff who want to improve their skills in
supporting the public outreach and language access goals
of their department.
Mandatory for all new liaisons, this reviews
LAO requirements and use of the Salesforce
reporting tool. Returning liaisons may take
this as a refresher course.
Fundamentals of Translation
Appropriate for all staff, this covers the basics of preparing
materials for translation and best practices.
Translation for Bilingual Staff
Best for bilingual staff who want to improve their skills in
supporting the public outreach and language access goals of
their department.