KU Annual Report KU Annual Report 2017 | Page 4

ANNUAL REPORT 2017 YE A R I N R EVI EW Chair and CEO’s Report KU 20 17 KU is an organisation committed at every level to fulfilling our purpose: delivering, supporting and leading high quality inclusive play-based learning programs, and providing opportunities for children to become the creators, thinkers and doers of today and tomorrow. Just as our values guide the Board and Executive in leading and managing KU, it is the unification of our staff and families around these values that delivers the best outcomes for children. In 2017 we embarked upon an ambitious strategic plan, Creating, Thinking and Doing for Today and Tomorrow, leveraging KU’s strengths to achieve our objectives. We are pleased and proud of the outstanding performance and results achieved throughout the year, and the foundation this work will provide for continued success over the remainder of the strategic plan and beyond. KU’s position as a provider of exceptionally high quality programs was reaffirmed as the last remaining KU services were independently assessed against the National Quality Standard in 2017, with results continuing to far exceed the sector. This commitment to quality is recognised and valued by families, and we were honoured to receive the Canstar Blue Award for Most Satisfied Childcare Customers 2017. KU also maintains an internationally enviable Net Promoter Score of +73.3. A number of individual KU centres and staff were also recognised with national and regional awards in the areas of early childhood education, leadership, early intervention, environment and business. 73.3 NET PROMOTER SCORE (PARENTS) 2