Government Areas across Sydney and Newcastle, and the 31 groups in the 6 Family Programs were all at capacity. Feedback from families, the local community, other service providers and the funding agencies has been extremely positive, and we look forward to extending these services in some areas during 2008. who made 10,364 visits to services and completed 3,445 Service Support Plans with service staff. Two Client Feedback Surveys were undertaken and analysis of the results from across all regions indicated a high level of satisfaction with the professionalism, knowledge, responsiveness and support given by the ISFs to services. ISA Programs The ISA brochure developed by KU was translated into 5 key community languages - Arabic, Chinese, Korean, Urdu and Vietnamese - and distributed to all services and key stakeholders. An Indigenous Resource Facilitator was employed to support ISAs to establish and build relationships with aboriginal communities, and to assist ISFs to work with staff in developing inclusive environments for Aboriginal and Torres Strait Islander children. KU Inclusion Support Agencies (ISAs) are an initiative of the Australia-wide Inclusion and Professional Support Program, funded by the Australian Government and managed by KU in 7 of the 18 regions in NSW. The Inclusion Support Program supports eligible child care services to create high quality care environments that are inclusive of all children. This includes children with additional needs such as children from culturally and linguistically diverse backgrounds, children with a disability, and Aboriginal and Torres Strait Islander children. Through the ISAs KU supports approximately 2000 services. We employ 46 Inclusion Support Facilitators (ISFs) 10 KU’s 112 th Annual Report 2007 In addition to the ISA program, KU was successful in becoming the Inclusion Support Subsidy (ISS) Provider for the seven KU ISA regions with 1,743 children specifically supported through the ISS. As well as receiving and assessing ISS applications KU also began processing the ISS payments to child care services. ELLI The KU ELLI (Early Language and Literacy Initiative) began in June 2005 as a 3.5 year project, with $497,000 funding from the Commonwealth Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) as part of the Stronger Families and Communities, Invest to Grow Program. It has been implemented by KU in two KU preschools in South Western Sydney. At the end of 2007 the project had provided support for the language and literacy development of 177 children. They had undertaken a variety projects in areas such as colour mixing, measuring, establishing gardens, and science experiments. Visual displays and other information on these projects were provided for the families. To date, the data from the draft evaluation demonstrates the efficacy of the work undertaken with the children, their families and with the staff within the KU ELLI project.