Customer Information
Harts of Stur
About
Harts
Whether buying online or from the shop,
we pride ourselves on excellent customer service.
Buy Online at www.hartsofstur.com
Visit Our Shop
Our 60,000 sq-ft despatch centre, from very humble
Over the years our country department store has expanded and now
beginnings, is now staffed by 12 full time and one part
covers over 25,000 sq-ft. It has become a destination shop, both as
time employee, all dedicated to
a hub in the local community, and as a showroom for our extensive
ensuring the careful and swift handling, packing and
website ranges for those travelling from further afield.
despatch of your goods. The despatch centre is
constantly growing and evolving, and is already
bursting at the seams, ready for the next round of
Our legendary customer service goes above and beyond just taking
expansion and development.
your money – we have staff trained to give advice on virtually
everything we sell, we arrange regular demonstrations of kitchen
We have very close links with our chosen couriers,
ensuring the smoothest of transitions – from your
order, through despatch and courier, to your door.
This is why we have an enviable reputation for
and other equipment to help you make that considered purchase,
and we do not stop offering advice and assistance after the sale is
made. Our staff are happy to help, and happy to talk, so come join us
and experience just how infectious a smile can be.
reliability, and why we have received a Gold
Accreditation from independent reviewer FeeFo.
Our dedicated customer service department is always
Harts of Stur
on hand to help with placing your order or answering
Station Rd, Sturminster Newton, Dorset DT10 1BD.
any queries or concerns you may have.
Shop Tel: 01258 472420 Email: [email protected]
Orders can also be placed via our
FREEPHONE order line 0800 371 355
We are located on Station Road in Sturminster Newton’s town centre
on the Shaftesbury Road to Sturminster Newton (B3091). But if you
Mon - Fri 8:00am to 5:30pm Sat 8:30am - 4:30pm
get lost, just ask anyone ‘Where’s Harts?’ for directions.
Free UK Mainland Delivery
Harts Of Stur Shop & Mail Order Freephone Line
Opening Times
On all orders over £40. We pride ourselves on our
Mon-Fri: 8:00am-5:30pm
rapid service and aim to have your order picked,
Saturday: 8:00am-4:30pm
packed and delivered within 1-2 working days via DPD
Sunday & Bank Holidays: Closed
Courier or 3-7 working days via Royal Mail.
28 Day Money Back Guarantee
No quibble on all our products.
See website for details..
Award Winning Customer Service
Harts Of Stur have just been voted one of the ‘Top 30 Housewares
Industry Influencers’. We are proud to have won some fantastic
awards and are currently finalists in several local and national
events. Here are our some of our latest awards and nominations.
Price Match
Found a product cheaper elsewhere? Please complete
our Price Match form and if we can, we will. All price
match enquiries will be responded to.
Feefo Gold Trusted
Merchant Accreditation
67
www.hartsofstur.com
Excellence In Housewares
Awards 2016 –
Excellence in Direct
Retailing Winner
Blackmore Vale Business
Awards 2016 –
Customer Service Award
Winner and Online Business
of the Year Winner
The Housewares Innovation
Awards 2016 –
Best Retail Website