airport kiosks
Wayfinding & navigation
As we all know, airports can
be quite difficult to navigate
and travellers may have limited time
between flights to find what they’re
looking for. Nothing is worse than
walking to the end of an airport wing
only to find that the gate you are looking
for is actually in the opposite direction.
By implementing interactive wayfinding
maps on airport kiosks throughout
the airport, this confusion can be
significantly decreased.
Depending upon the wayfinding
software chosen, users can be
presented with a fully interactive
overview of the entire airport with a
clear indication of where they are. This
interface can allow the user to choose
what they’re looking for, whether it be
a gate number, toilets, food, gifts or
anything else. The kiosk screen can then
display the quickest route to that service
and even print out a map for the user.
Wayfinding services are often displayed
alongside up to date flight information
as a convenience for the traveller.
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46 KIOSK solutions
Local information
Many people have had
the experience of exiting a
long flight and having no knowledge
of the area you’ve landed in. An
airport kiosk can be placed in the
pickup / transportation zone that
provides information about local
accommodations, hotels, restaurants,
and entertainment. This is a great way
for the city to advertise up and coming
shows, concerts, casinos, sports events,
and more. By giving a visitor all the
opportunity to get a taste of the city’s
best, they are more likely to come back.
This improves the visitor experience,
while increasing local tourism. A popular
airport kiosk for this purpose is an
outdoor airport kiosk with homepage
software for easy navigation.
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Lost & found
Lost something in the terminal
or maybe left something
behind on the plane? This is an
everyday occurrence unfortunately and
often times lost items don’t find their
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way back to the owners. As a result,
there are a number of lost and found
software options available for airports
to choose from.
Depending upon the interface, the
user can type into the kiosk what the
missing item is, and the airport kiosk
will let you know if the item has been
found and what steps to take in order
to promptly retrieve it. A VoIP phone
handset can also be installed on the
airport kiosk to allow the user to call the
lost and found hotline if one is available.
This system is a huge benefit for the
traveller and can be a real lifesaver
depending upon the value and necessity
of the misplaced item.
Adverts & promotion
Airport kiosks are an ideal
vehicle for advertisers to reach
consumers. This can be a great way to
generate revenue to fund the kiosk or
software options, encourage tourists to
use local businesses, and communicate
any other kind of promotion that might
benefit the airport such as parking
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