survey kiosks
Perfect
for retail
How kiosks allow you to listen to your customers
to improve satisfaction and increase loyalty
By Avius – www.avius.com
Consumers are used to being asked to
provide feedback, whether it’s having a
QR code or URL on a receipt or online
survey sent to them after a completed
purchase. However, not many shops
in the UK are using survey kiosks to
collect feedback. Since survey kiosks
are becoming commonplace in airports,
attractions and leisure industries, it’s
logical that retail will follow.
Expectations around customer
experience are growing, and customers
are expecting a higher level of customer
service. For retail it’s not just about
customer service, but also the layout of
the store, stock availability, how clean
and tidy it is, the state of the toilet
facilities or dressing rooms, and of
course value for money.
Placing a kiosk at the exit, or near
the checkouts enables customers to
leave feedback quickly and easily. With a
choice of kiosks including floor standing,
desktop or wall mounted, there’s
something to suit all locations.
Survey Options
You could have a simple survey that
asks customers how s