Kiosk Solutions Aug-Sept 2017 | Page 8

news Qudini launches new self-service kiosk hardware Using a robot to provide improved customer service Qmatic supports the first city hall in the Benelux using a robot to provide service. Last month, Elvie Pepper (the robot), started her first day at the city hall of Leidschenda, Voorburg. In a five-month pilot, Qmatic will work with a partner, Decos, and the city hall to find out if the robot can help to improve interactions with the customers. “The robot Elvie Pepper is manufactured by SoftBank Robotics but the partnership between Qmatic, Decos and the city hall is what’s most remarkable.” says Roeland van Oers, Project Manager at Decos. “Thanks to this partnership we've been able to offer something truly unique. Although the robot is cute, the integration between the systems is what's most important. n Qudini is the only queue management and appointment booking system that’s compatible with any hardware and using native apps for all tablet devices. This has been an important strategy choice for clients at Qudini, as it ensures enhanced user experience and optimum performance on the tablet devices that our enterprise clients use to fit with their device strategies. In line with this strategy, it enables our clients to use the Qudini kiosk app at the front of their stores. This is in order to enable their customers to use a tablet based self-service kiosk to; join the queue, check-in for pre-booked appointments, or register for workshops and events. We needed to develop some flexible kiosk hardware units that our clients can deploy with our SaaS based technology. Qudini’s self-service kiosk hardware: • A unit with a sleek design, including the ability to include your own logo on the front • Flexible and compatible with any modern tablet hardware (with an 11- 13-inch screen size) • Place any tablet device securely within a rubberised frame (we recommend the Samsung galaxy Tab As) • Downloading the Qudini kiosk app allows you to use the hardware alongside: queue management platform, appointment booking software and event registration system It’s also possible to include a Star Micronics ticket printer TSP700II within our hardware, enabling you to print paper queue tickets for waiting customers. • The ticket printing functionality can equally be hidden. Benefits of using Qudini’s Kiosk hardware: • Reduce your support needs: by using the tablet devices and operating software that you already use for other purposes within your retail stores or other locations • Reduce cost of ownership: through purchasing separate units. If there is a fault, singular parts of the unit can be replaced individually without unfixing n EV Charge Magazine, the world’s only magazine for electric vehicle charging terminals and technology The EV marketplace has dominated the news over the past 12 months, with many EU countries committing to outlaw the sales of petrol and diesel driven vehicles within the next decade or two. With electric vehicles being the only viable alternative, many of the world’s major economies are now gearing up to invest billions in the roll out of charging infrastructure. EVcharge magazine is the leading technical journal for manufacturers, integrators and deployers of EV charging terminals and technology. 8 KIOSK solutions Published on a bi-monthly basis, EVcharge magazine reaches an audience of 15,000 qualified professionals throughout Europe, landing on the desks of, Project Managers, Facilities Managers, Estate Managers CIOs, CTOs, FDs and many more besides. EVcharge features news, legislation and training information from industry leading bodies, detailed case studies and features covering cutting edge technology. To find out how you can reach this rapidly expanding market contact Lee Morris on 01353 771466 or Lloyd Vella on 01353 771461, or email lee@ lgnmedia.co.uk n