news
Qudini launches new self-service kiosk hardware
Using a robot to
provide improved
customer service
Qmatic supports the first city hall
in the Benelux using a robot to
provide service. Last month, Elvie
Pepper (the robot), started her first
day at the city hall of Leidschenda,
Voorburg. In a five-month pilot,
Qmatic will work with a partner,
Decos, and the city hall to find out
if the robot can help to improve
interactions with the customers.
“The robot Elvie Pepper
is manufactured by SoftBank
Robotics but the partnership
between Qmatic, Decos and the
city hall is what’s most remarkable.”
says Roeland van Oers, Project
Manager at Decos. “Thanks to
this partnership we've been able
to offer something truly unique.
Although the robot is cute, the
integration between the systems is
what's most important. n
Qudini is the only queue management
and appointment booking system that’s
compatible with any hardware and
using native apps for all tablet devices.
This has been an important strategy
choice for clients at Qudini, as it ensures
enhanced user experience and optimum
performance on the tablet devices that
our enterprise clients use to fit with their
device strategies.
In line with this strategy, it enables
our clients to use the Qudini kiosk app
at the front of their stores. This is in
order to enable their customers to use
a tablet based self-service kiosk to; join
the queue, check-in for pre-booked
appointments, or register for workshops
and events. We needed to develop some
flexible kiosk hardware units that our
clients can deploy with our SaaS based
technology.
Qudini’s self-service kiosk hardware:
• A unit with a sleek design, including
the ability to include your own logo on
the front
• Flexible and compatible with any
modern tablet hardware (with an 11-
13-inch screen size)
• Place any tablet device securely within
a rubberised frame (we recommend
the Samsung galaxy Tab As)
• Downloading the Qudini kiosk app
allows you to use the hardware
alongside: queue management
platform, appointment booking
software and event registration system
It’s also possible to include a Star
Micronics ticket printer TSP700II
within our hardware, enabling you to
print paper queue tickets for waiting
customers.
• The ticket printing functionality can
equally be hidden.
Benefits of using Qudini’s Kiosk
hardware:
• Reduce your support needs: by using
the tablet devices and operating
software that you already use for
other purposes within your retail
stores or other locations
• Reduce cost of ownership: through
purchasing separate units. If there is a
fault, singular parts of the unit can be
replaced individually without unfixing
n
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8 KIOSK solutions
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