case study
Anaheim
Marriott Hotel
Using Omnivex software to communicate with
guests and help to generate revenue
By Omnivex – www.omnivex.com
The Anaheim Marriott is a 19-floor
resort with over 1,000 rooms and a
54,000 square foot convention centre.
The hotel is adjacent to the Anaheim
Convention Center and just two blocks
from Disneyland. Other attractions
include Edison Field (home of the
Anaheim Angels), The Nixon Library,
Newport Beach, and Anaheim Pond.
The hotel caters to a mix of tourist and
convention guests with five restaurants
and lounges, sports and recreation
facilities and many other services
and amenities, with an emphasis on
customer service.
22 KIOSK solutions
The challenge
In December 2001, the hotel
management was in the midst of
finalising plans for a major renovation
of their convention facilities. Located
adjacent to the Anaheim Convention
Center, they were upgrading their
54,000 square feet of meeting room
space with a striking new look featuring
custom furnishings and dramatic
original art. And one planned fixture
didn’t seem to fit into this contemporary
design.
Traditionally, in fulfilling the need to
communicate important information
to their guests, glass encased printed
documents were used. Each morning
the staff would update the meeting
room schedules and the day’s events,
print several copies, and deliver them
to the information cabinets situated
throughout the facility. Quite often the
information would need to be changed
throughout the day, and the process
would need to be repeated.
The Marriott’s wish list was
comprehensive. They wanted the ability
to show unique content on each display.
It was imperative that they would be
able to simultaneously post meeting
room schedules, advertisements for the
restaurant and lounge facilities, updated
news information via CNN, and general
messages in a timely and efficient
manner. After much research into the