opinion
with seasonal trends, events and other
influencing factors, can help you achieve
the optimum level of cash holdings in
your vaults. The same data can be used
to optimise distribution of cash across
your self-service network.
To manage your self-service network
as effectively as possible, you need to
have clear strategies and solutions every
step of the way. That includes orders
and deliveries. If you have maximum
oversight and control over the ordering
and logistics side of cash management,
the risk of problems such as cash
outages caused by sudden spikes in
demand will be significantly reduced.
end-to-end visibility into the movement
of cash throughout their self-service
network. You want to be sure that you
are managing and distributing cash with
maximum efficiency and minimum waste
of time and resources. That extends
all the way from vault holdings and the
cash-in-transit stage to your branch
network and customer endpoints.
At the heart of all this is data. By
using dedicated solutions to analyse
and understand the wealth of data at
your disposal, you can achieve cost and
efficiency benefits for the business and
guarantee the best possible availability
for customers. For example, historical
ATM and cash demand data, combined
16 KIOSK solutions
Maximum value from self-service
The ATM marks its 50th anniversary this
year, so self-service banking is clearly
not a new phenomenon. But there is a
strong argument to be made that, as the
industry continues to evolve over the
coming years, the self-service channel
will become more important than ever.
Customers want independence and
convenience. In most cases, people want
to complete simple banking tasks as
quickly and easily as possible, without
having to physically go into a branch or
wait in a line.
Looking back over time, didn’t the
ATM actually begin the digital banking
revolution? I strongly believe it did and
therefore, keeping cash readily available
at just the right cost will undoubtedly
make for a happier customer. ATM
technology has come a long way since
the first ATM was installed in 1967,
but most importantly today’s banking
customers expect uninterrupted
service. So, make sure that your cash
management tools have the ability
to align and protect your branch
transformation strategy. n