Kiosk Solutions Aug-Sept 2017 | Page 12

digital POS Driving car sales forward Going digital has the power to completely revolutionise the £88.5 billion UK car market By Paul Lomas, Business Unit Director, CJ Retail – www.cjretailsolutions.co.uk 12 KIOSK solutions The retail experience has changed remarkably within the past decade, and with it the expectations of consumers. Customers are now less loyal to brands and more likely to shop around before they buy. These factors level the playing field for car manufacturers, with a larger proportion of people open to buying from a wider range of outlets. Consequently, these companies are continually looking for a point of difference to help capture the imagination of customers. Increasingly, showrooms are moving from bland décor towards design-led retail environments featuring the latest innovations in digital displays. Digital displays are increasingly being used to create zones of interest, including interactive tablets and touchscreens in customer waiting areas, and digital signage displaying bespoke and innovative messaging relevant to specific models. Digital car configuration using hand-held devices or AV displays are now more common, allowing customers to explore combinations that wouldn't be possible in a traditional environment. Showcase display units can be used to highlight ‘hero’ models, and when combined with bespoke POP, lighting, floor graphics and integrated digital displays, create a more interactive customer experience and lend a true ‘wow factor’ to the showroom.