news
Pyramid Computer
GmbH buys Media 5
Solutions to create
UK subsidiary
Pyramid Computer GmbH has
announced acquisition of the
assets and business of Media 5
Solutions Ltd. The deal, which was
completed earlier this month will,
for the first time, provide Pyramid
with a UK base and a foundation
to develop their kiosk business
across the Retail and Hospitality
sectors in the UK and Ireland.
Pyramid Computer is a
long established kiosk designer
operating from its home base in
Freiburg Germany. In addition they
manufacture and assemble kiosks
in Erfurt, Germany and have a joint
venture operation with a touch-
screen manufacturer in Taiwan.
In the UK they are best known for
providing their Polytouch units.
Media 5 Solutions Ltd is a MBO
from Retec Digital and is led by its
principal shareholders, Graeme
Derby and Charles Mckay. They
were previously the driving force
behind the development of Retec
Digital into one of the leading kiosk
providers to the UK retail sectors.
Retec was responsible for major
retail kiosk deployments.
The objective behind the deal
is to create a UK base for Pyramid
and to acquire a ready made
customer base. Frieder Hansen,
Co-founder and Managing
Director said, “We have considered
starting up in the UK for some
time and the opportunity to work
with Media 5 customers and
Graeme & Charles seemed the
perfect chance to put our plans
into operation.” n
8 KIOSK solutions
QikServe unveils kiosk ordering solution for
hospitality sector
QikServe, the multichannel
ordering and payment
specialist, has announced
that has rolled out a new
solution for hospitality
businesses that are looking
to implement kiosk-based
ordering and payment
systems. The QikServe
Kiosk Application is latest
addition to QikServe’s suite
of ordering and payment
solutions, which also
includes mobile, tablet and
web-based applications.
The QikServe Kiosk
Application gives operators
a flexible, customisable
platform for building their
own self-service system.
Operators combine
brand logos,
colors and images
with QikServe’s intuitive user
interface to deliver a unique self-service
kiosk customer experience. Adding
and updating product images, food
and drink descriptions or relevant
up-sell and cross-sell
options, can all be easily
managed by operators
within the app.
In 2016, several
restaurant giants made
significant commitments
to the implementation
of self-order digital
kiosk initiatives. Many
hospitality operators
view kiosks as the first
step towards full mobile
ordering, with no need
to download an app
or check in via mobile,
customers are often
more ready to engage
via kiosks.
The QikServe Kiosk
Application allows
operators to capture guest data
insights to intelligently optimise
in-house operations, such as
number of visits, most popular
locations and kiosk positions,
typical order spend, most
ordered meals or successful
upselling, peak self-service
hours by day, week or month
and more. This data can help
operators optimise menus for
greater spend and to provide
enhanced experiences and
services based on usage data.
“Kiosks offer hospitality
operators more than just a new
ordering option – they support
operational efficiency by helping
reduce queues and can provide
eye-catching digital signage
opportunities,” said
Daniel Rodgers, CEO,
QikServe. “Adding to
our existing applications in
mobile and web-based ordering our
Kiosk Application provides operators
with a fast, cost-effective way to
implement self-service ordering using
our purpose built screen
flows and interface
design that are designed
to deliver great user
experiences.”
QikServe’s Kiosk
Application can be
installed on any kiosk
hardware running the
widely used Universal
Windows Platform,
enabling secure, PCI-
compliant payments via
an integrated card-
reading terminal that can
be configured to accept
payments types including
Android Pay, Apple Pay,
Chip and Pin, mag stripe
and NFC Contactless. n