restaurant kiosks
and development, but
the time has already
been invested to prove
that when it comes to
integrating technology, it
works. Size and budget no
longer stop smaller cafés
or QSR’s from adopting
technology, as there is a
solution for any and all
businesses.
Small cafés and
restaurants can manage
lunchtime traffic by using
a queue-busting kiosk.
Customers can place
their order and receive
a ticket or number before
collecting their food from the
counter when it’s ready – saving money
otherwise spent on extra members
of staff who work a full shift but are
only really needed for the 45 minutes
lunchtime rush. By giving control to
customers, they can pay using the kiosk,
or at the bar when collecting their food,
and be able to pop out to take a call or
use a cash machine before coming back
and collecting their food. This ensures
the kitchen is able to work out capacity,
without extra costs cutting into profits.
34 KIOSK solutions
The combination of technology
and personable service removes
the stereotype that Quick Service
Restaurants, (QSR’s) are not about
quality customer service. Whether or not
your food is incredible, if the service was
below acceptable, it’s unlikely you will
return. Good service breeds loyalty.
How tablet kiosks improve
service. Technology isn’t just for large
corporations – tablet kiosks work within
both independent coffee shops or
international fast food chains. They
have proven business cases to change
processes for the better within all types
of restaurants.
New technologies such as tablets
have enabled smaller
businesses to take
advantage of technology,
which was only used by
large corporations able to
absorb the higher costs.
Tablets have a low cost
of ownership, and the
devices that are now being
designed specifically for
tablet kiosks are also
seeing reductions
in cost and size,
lowering the overall
cost of ownership
and the cost of entry
for businesses to
implement self-service
solutions.
The re are a number
of benefits of utilising tablet
technology within restaurants such as:
•
•
•
•
•
•
Queue busting
Express ordering
Digital menus
Entertainment hubs
Loyalty schemes
Higher rate of upsell
Tablet kiosks can be integrated with a
variety of different devices, such as chip
and pin machines and receipt printers.
This integration provides multiple
solutions. Customers can place an order,