point of sale
Ichiran
Ramen Japanese chain , now in Brooklyn , NY
This ramen chain restaurant serves tonkotsu ramen at ' flavour concentration booths ' that promote limited social interaction . The customer :
• Sits in their own private booth
• Fills out the order sheet
• Presses a button to call their server
• The server comes to the booth and all you can see is their hands .
The server :
• Greets you
• Brings your food
• Closes the bamboo curtain
This take is a little different because it blocks you less from the server , and focuses on separating you more from other customers .
Chili
’ s Restaurants Multiple locations in the USA
Chili ’ s and many other chain restaurants have countertop POS kiosks with a more passive take on automation . These restaurants still have full service waiters and staff , and the kiosk is really only meant for a few functions . The customer can :
• Call the waiter for service
• Order drinks , appetisers , and desserts . But not meals or alcoholic beverages
Another function of these kiosks is the bill paying function where they can pay for the meal without the waiter running back and forth with receipts . This function is useful for the waiters because it has a ' tipping screen ' that shows the customer what percent they want to tip , and how much money this is . The kiosk makes it clear to the customer what the 20 % tip is , making it less likely that a waiter won ' t be tipped by the customer .
There are plenty of ways to deploy self-service technology in restaurants . Whether you want to put a small kiosk on the end of the table as an assistant , or go all out and fully automate like the conveyor belt system at Kaiten-zushi .
That ’ s the reason why self-service technology is great . There ’ s a project for everyone regardless of how much influence the owner wants technology to have on the service . Technology like this in restaurants can help to improve tipping , customer satisfaction , time efficiency , and paper usage . Self-service technology can improve your restaurant , regardless of how much of the ordering and serving process you ' d like it to take care of . n
26 KIOSK solutions