fact , in many boardrooms , fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board , or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction . As is true in so many other industries where there is a motive to do more and even do it better without adding staff , kiosks can provide key support .

Three ways self-service can help :

Applications / business process Manual cost ($)

Enrol in benefits

Self-service kiosks cost ($)

% Savings

• Cut costs – dramatically

• In 2008 , Cedar Crestone ( now Sierra- Cedar ) published ‘ The Value of HR Technologies : Metrics and Stories Report .’ In it , the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk

• The chart ( right ) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace

Looked at another way , it ’ s almost four times more expensive for a human to process an address change than it is for a kiosk , and more than six times more expensive to enrol in a benefits programme .

Enrol in training

Change home address

Apply for a job

$ 1.58

$ 11.56

$ 6.09