kiosk estate management
form of financial transaction, and so
the need to minimise any downtime will
be particularly pressing. Plus, the great
majority of kiosk manufacturers tend to
focus the bulk of their energy on design
and manufacture with only relatively
small (if any) field teams. It follows that
for such organisations responding to
service issues will be costly due to limited
engineer coverage and the impact on
business as usual operations by having to
redeploy office-based staff.
Finding a solution
One obvious solution is to invest in a
more substantial in-house capability, but
the sheer cost of installing equipment,
and retaining a team of installers and
maintenance engineers, for example,
will always represent a significant
overheads, and often isn’t a practical
solution for specialist manufactures
and their resellers/integrators. After all,
a permanent team of people is not a
flexible resource that you can scale up
or down according to changing market
conditions or customer demand. Added
to which, there are other variable costs,
such as vehicles and tools t hat need to be
bought and maintained to keep everyone
on the road.
For many integrators and digital
signage companies, the cost of employing
a full-time team just isn’t viable, although
the need is still there. Fortunately there
are other options. One that's worth
considering would be the option of
operating an outsourced technical team.
There are significant benefits to
choosing this option for both your
customers and your business. By
contracting a suitably skilled technical
outsourcer to do your installation and
maintenance, you should be able to get
nationwide instant cover. An outsourced
partnership agreement should also
KIOSK solutions 21