Case Study
The customer is at the centre of every business . By taking advantage of queue management systems waiting could become a thing of the past
By Advantech
Providing a prompt and high-quality service is essential for establishing a successful restaurant . Advantech ’ s intelligent queue management system enables business owners to increase operational efficiency , and ultimately reduce customer waiting times .
In this project , the world famous Japanese brand restaurant MUJI , selected Advantech ’ s intelligent queue management system to improve the restaurant ’ s service .
Originally founded in Japan in 1980 , MUJI offers a wide variety of quality products , including household goods , apparel and food . In December , 2014 , the brand opened its first branch restaurant in Uni-Hankyu Shopping Mall in Taipei , Taiwan , and has made a splash in the restaurant industry since .
From the early days there was always crowd lining up at the store entrance and blocking the department hallway . In order to make the queuing process more efficient and easy for customers , the restaurant employed Advantech ’ s intelligent queue management system , and received a successful result .
Simplifying the queue process Integrated with queue management software , the UTC terminal is used as customer self-service queue terminal at the store entrance . The 21.5 ” screen shows how many groups are currently waiting for dine-in and take-out . Customers can simply touch the screen to select either option . If they choose to dine-in , they are then asked to indicate if they are willing to sit separately
System requirements
• Self-service queue terminal with touchscreen and thermal printer
• Large calling number display
Product Deployment
• Advantech UTC-520 21.5 ’’ all-inone touch computer + thermal printer
• Advantech digital signage player + 42 ” LCD display
Benefits
• Easy queue management
• Real-time queue status display
• Automatic queue notification and queue status checking
• Store queue data analysis and if they need a youth chair . Lastly , customers are asked if they want to leave their mobile phone number to receive an SMS notification . After all questions are taken , a thermal printer connected to the UTC terminal will print out a queue ticket with a queuing number . With a queue ticket , customers can continue their shopping in the mall , and wait for their number to be called .
Real-time queue status display A 42 ” LCD display is installed on the top front of the restaurant to show the real-time queue status . When there is a table available , restaurant staff can call in the next group in line with a tablet . Customers can check the called number and also how many groups are waiting on the LCD display .
If customers leave their mobile phone numbers the system will send an SMS notification when the position is nearly ready . Every queue ticket also has a QR code on it , which allows customers to check online , the real-time queue status , via their mobile devices .
Store queuing data analysis For the restaurant , the intelligent queue management system can generate daily queue reports providing realtime and historical queue data . This includes average waiting times and daily customer numbers . The management team can then implement changes to improve their services based on these reports .
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