Kiosk Solutions Aug-Sept 2016 | Page 5

foreward KIOSK August 2016 Issue 3 solutions build | integrate | deploy Kiosk Summit 2016 Preview Enhancing the Customer Experience also in this issue: Keyboard Options ISSN 2398-2845 Kiosk Applications Welcome to Kiosk Solutions Self-service kiosks are completely revolutionising the way in which businesses and customers interact. But rather taking away the important element of a personal, human approach to customer service, they are in many ways enhancing it. Take the hospitality industry for instance. Here we’re seeing self-service check in which allows staff to concentrate more on the customers themselves than simply performing repetitious and time-consuming tasks. The same goes for restaurants where customers can avoid queues by checking table availability, and order their food in advance. These advantages are just the tip of a huge iceberg of services these devices can perform, and the benefits are there to be enjoyed by businesses and customers alike. The customer experience is central to the success of self-service, and as technology improves we’re now seeing large touchscreen kiosks with levels of responsiveness on par with the smart devices we use everyday. Customer service is at our fingertips, and we’re taking advantage of it. James Abbott Editor – Kiosk Solutions KIOSK solutions E Space Business Centre, 181 Wisbech Road, Littleport, Cambridge, CB6 1RA Tel [phone] www.kiosksolutionsmagazine.com Published by: LGN Media LTD Publisher & Managing Director: Ian Titchener Creative Director: Andrew Beavis Editor: James Abbott Production Manager: Rachel Titchener Advertising Sales: Ian Titchener Financial Controller: Samantha White ISSN 2398-2845 The views expressed in the articles and technical papers are those of the authors and are not endorsed by the publishers. The author and publisher, and its officers and employees, do not accept any liability for any errors that may have occurred, or for any reliance on their contents. All trademarks and brandnames are respected within our publication. However, the publishers accept no responsibility for any inadvertent misuse that may occur. This publication is protected by copyright © 2016 and accordingly must not be reproduced in any medium. All rights reserved. Kiosk Solutions stories, news, know-how? Please submit to [email protected] including high resolution (300dpi+ CMYK) images. KIOSK solutions 5