case study
machine does everything else.” said Tilton.
ANZ deployed 800 ATMs over
18 months. The new machines were
rebranded as ‘Smart ATMs’ to let
customers know they offered a wider
range of services than a standard off-site
lobby cash dispense ATM. Most of the
Smart ATMs were located through-the
wall outside of the branch.
“It was a challenge for our branch
staff but I have to say they have been
absolutely amazing. The great thing about
this approach is by starting through-thewall, once customers have used it once,
they will use it 24/7 going forward”
The benefits of the system
ANZ now has Smart ATMs at nearly all
of its branches in Australia. They’re in
an amazing range of locations, from
major cities to small outback towns.
Customers are enjoying a new level of
ATM availability increased to 99.4%
— in a country where high availability
is exceptionally challenging due to the
varying types of climate.
According to Tilton, “the impact of the
SDM machines in our branches has been
excellent.” He continued, “We wanted
quality, and we wanted it very, very
quickly,” adding. "I think we were probably
very tough on NCR to start with. But, in
the end, NCR really did deliver for us.”
convenience — with 24-hour access to
many transactions that used to require a
trip to a branch.
More than 45% of over-the-counter
carded deposits have been migrated
to the new SDM machines. And at
some branches, as many as 90% of
transactions have been migrated to
Smart ATMs.
Sales figures have increased, since
ANZ’s service staff have been retrained
with generalist banking skills they use to
help customers in more ways.
Why NCR?
NCR Corporation (NYSE: NCR) is the
global leader in consumer transaction
technologies, turning everyday
interactions with businesses into
exceptional experiences. With its
software, hardware, and portfolio of
services, NCR enables more than 550
million transactions daily across retail,
financial, travel, hospitality, telecom and
technology, and small business. NCR
solutions run the everyday transactions
that make your life easier.
www.ncr.com
Results
More than 45% of over-thecounter carded deposits have now
been migrated to the new SDM
machines.
At some branches, as many as 90%
of transactions have been migrated
to SDM machines.
Sales figures have increased,
since ANZ’s service staff has been
retrained with generalist banking
skills they use to help customers in
more ways.
KIOSK solutions 45