hospitality kiosks
Cammax Cafeteria solution was built so
that specific menus could be selected,
which would reflect prices based on
whether the kiosk user was a member
of staff or a club visitor by using either
a staff or visitor card to log on to the
kiosk. Items could be selected including
hot or cold food and drinks, which would
be put into a shopping basket allowing
the user to see the running total cost.
Payment could then either be made by
using a Credit / Debit card (Chip & Pin or
Contactless) or staff cards. As part of this
requirement, Cammax also built a web
portal allowing staff to load credit onto
their staff cards to eliminate the need to
carry credit / debit cards.
In other hospitality sectors we are
also seeing hotels starting to adapt
their businesses and install kiosks to
help aid their customers and improve
customer satisfaction rate. The most
popular are the self-check in systems,
allowing guests to check-in themselves
meaning hotel staff can concentrate on
making sure guests have a comfortable
and enjoyable stay. Many of the selfcheck in kiosks offer a 24 hour service,
so no matter what time you are needing
to check-in, so if a member of staff
isn't available then you are able to
check in independently. Other features
proving popular from kiosks are room
reservations or an option for any walk-in
guests to select their own rooms and
check in. With kiosk software always
advancing, features such as room key
dispensing, airline check in and boarding
pass printing are now available for
customers to use.
Although these businesses are
just a small section of the hospitality
industry the success of the kiosks within
restaurants, hotels, coffee shops, pubs
and clubs could promote an even bigger
expansion of businesses who use kiosks,
and even different ways as to how kiosks
are used to offer many different services
to customers.
www.cammaxlimited.co.uk
42 KIOSK solutions