hospitality kiosks
Why your hotel needs an
interactive check-in kiosk
With the ability to perform a range of tasks, kiosks
allow hotel staff to concentrate on their guests
By Hotel Interactive
The continual development of technology
means that we are able to change the
way that we run our businesses. There
are some tasks that can only be done
by people. But there are many that a
machine can take off your hands – and
actually do better – more thoroughly, with
closer attention to detail, and less room
for error.
In the hospitality industry, the human
touch is extremely important. To not be
greeted in person, for example, would not
make a guest feel welcome. That doesn’t
mean, however, that you shouldn’t get an
interactive check-in kiosk. In fact, its why
you should!
across branding and important messages
from the beginning. Instead of relying
on reception staff to pass messages and
information over, the interactive check-in
kiosk can do it for you.
An interactive check-in desk can
take a lot of the boring leg work out of
a receptionist’s job, allowing them to
concentrate on being a pleasant, helpful
and friendly member of staff. Your
interactive check-in kiosk can be set up
to perform whatever tasks that you want
it to. This means that it could be just to
register your customer’s details before
the move over to the physical check-in
desk, or could perform the entire process.
Hotel Interactive Check-in Kiosks
An interactive check-in kiosk can take
away the time consuming duty of
registering, with a lower risk of human
error. It means that your reception staff
can concentrate on what they are there
for – receiving, helping and welcoming!
This means potentially shorter queues
and also gives you the chance to put
What else can an interactive kiosk do
for you?
There are an increasing amount of hotels
using kiosks for other functions:
26 KIOSK solutions
• Concierge kiosks – Can give helpful
information about the local area –
attractions with information about
them, places to eat, even transport and
weather information. It can also give
guests access to the internet where
they can go on to make bookings.
• Airline kiosks – These would allow
your guests to check-in to their flight
before even leaving the hotel.
• Internet – Every hotel these days has
to offer internet access to their guests.
An interactive kiosk can allow those
who don’t have their device with them
to get online.
Kiosks are also a great way to promote
branding, give your guests another way
to communicate with you, and also keep
your staff happy, as they will be left to do
the tasks that need to be done in person.
As a hotel owner, you can stipulate
what functions you want your interactive
kiosk to have as well as using your hotel’s
branding if you wish. There are many
ways that interactive kiosks can help
your hotel run smoothly, and it doesn’t
necessarily mean reducing staff numbers.
By installing interactive check-in kiosks,
you can give your staff the chance to
forget the mundane, boring stuff, so the
can concentrate on looking after their
guests in the manner they deserve.