Kiosk Solutions Aug-Sept 2016 | Page 24

hospitality kiosks a great way of providing this information to the guests without them having to trouble a member of hotel staff. Most kiosks are also fitted with printers so the information can either be printed out or more commonly emailed to the guest.     Airline check in/boarding  pass printing With online check in becoming more and more popular there are very few flyers that opt not to use it. The only obstruction that might be faced when using this new process is lack of internet connection and printing facilities. Hotels have realised that this is one problem guests are facing when it comes to the end of their stay, and so in order to deliver great customer service they're providing self-service kiosks that allow guests to not only check in to their flight online, but also print out that all important boarding pass. 44% "With online check in becoming more and more popular there are very few flyers that opt not to use it" 40%   Loyalty programme for  sign-up/account access Various hotels, mainly large chains, offer loyalty schemes and memberships to regular guests as a way of showing their appreciation for their custom. And also to give them a good reason to keep coming back! Guests receive extra benefits such as a free bedroom upgrade or a later check out – things that mean a lot to the guest but are just a small cost for the hotel. A self-service kiosk will usually be available in the hotel lobby so guests can sign up to the loyalty scheme or login to their existing account to see if they have any points to spend or bonuses to use.     Internet information/  access Even though a lot of hotels offer free Wi-Fi, it's still common for hotels to provide public computer areas with internet access for the guests to use at their leisure. This could be used for a variety of things such as checking the weather forecast, emailing family 31% 24 KIOSK solutions