Kiosk Solutions Issue 19 - Page 46

kiosk software feature, kiosk system software allows for devices to provide individual customer service or support without the addition of a full customer service phone plan. Geofencing capabilities are important for devices that are not stationary. Kiosk system software with kiosk management can often track and notify deployers of movement outside of a predetermined geographic area or just provide general last known device location. 5 Usage statistics are available for information-based decision making. Kiosk system software with management tools can be useful for data-driven organisations. Knowing what activities are being done by those using purposed devices, mobile phones, tablets, and/or computers (as well as kiosks) can be useful for managing resources, optimising staff locations, improving interaction, and load balancing. 6 • • • Kiosk software is digital signage It’s mobile device management It is a content updating tool Little known functionality Functionality that can be leveraged out of the box for most kiosk system software solutions include: Support for multiple monitors. This feature allows for kiosk software to take an image across multiple screens or to allow for different content to be displayed on each screen. This is a great feature for digital signage and for kiosk deployments that need to convey information on one screen, while providing an interactive experience on another, all using the same device. 1 Integration with payment processing devices such as EMV compliant chip card readers. Kiosk system software often provides an out of 2 46 KIOSK solutions the box solution for particular APIs and EMV compliant payment gateway/ processor/device combinations. Without adding months of development time and expenses into the hundreds of thousands, kiosk system software can provide a turnkey solution for adding payment processing capabilities. Ability to read and capture data from driving licences. This function can be added without adding custom device support. Using kiosk system software that supports a driving licence reading device, support for reading and capturing information from driving licence is readily available. 3 Video conferencing options are available in some kiosk software systems. This functionality allows users to call a preset list, group, or individual with the press of a ‘call’ button. With video conferencing as an easy to use 4 What projects need software? With a plethora of projects that require kiosk software, the importance of this element of customer-facing digital devices can never be underestimated. Projects requiring kiosk system software include: • • • • • • • • • Digital signage projects Internet of things projects Mobile device projects Purposed device projects Customer service projects Self-service projects POS projects QSR projects And many more…